Privacy Policy

Welcome to ITTechBasics IPTV. We prioritize safeguarding your personal data and ensuring your privacy rights. Should you have any inquiries or concerns regarding our privacy policy or how we handle your information, please reach out. contact us via WhatsApp.

1. Data We Collect

Personal information is collected when you voluntarily provide it during registration for our IPTV service, express interest in our products or services, or contact us.

The following details are included in the personal information we gather:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

The data we collect or receive serves the following functions:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

Your data is processed according to the legal bases outlined below.

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

Your personal data will be retained only for the duration necessary to fulfill the purposes described in this privacy policy, unless extended retention is mandated or allowed by law (e.g., for tax, accounting, or other legal obligations).

5. Cookies & Tracking Technologies

We might employ cookies and similar tracking tools to access or retain information. These are primarily functional cookies needed for the website and client area to work correctly, and we avoid using intrusive tracking cookies for advertising.

6. Third-Party Services

We may disclose your information to external vendors, service providers, or agents who execute services for us or act on our behalf, requiring access to such data to accomplish their work. Examples include:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

Appropriate technical and organizational security measures have been implemented to protect the personal information we process. However, it’s important to note that we cannot guarantee complete security for the internet.

8. Your Data Protection Rights

Your geographical location may grant you the following rights related to your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

Please follow these steps to exercise your rights: contact us via WhatsApp.

9. Children’s Privacy

Children below the age of 18 are not permitted to use our service. We consciously avoid collecting personal details from minors.

10. Contact Us

For any questions or comments about this policy, please contact us via WhatsApp.